REFUND & RETURNS POLICY.

1. RETURN WINDOW

You may request a return within 7 days of delivery. The 7-day window begins from the date the order is marked as delivered by our courier partner.

2. CONDITIONS FOR RETURN

To be eligible for a return, your item must meet ALL of the following conditions:

• Unused and in original condition — the product must not have been installed on any shoe
• All original packaging, accessories, and contents intact (3M VHB tape, superglue tube, instruction guide, alcohol swab)
• Return request submitted within 7 days of delivery
• Valid proof of purchase (order number or confirmation message)

3. HOW TO INITIATE A RETURN

• Contact us within 7 days of delivery via WhatsApp: +91 92890 52899 or email: support@turbothrill.in
• Share your order number and reason for return
• Share photos or a short video of the product condition and issue (required for damaged or defective claims)
• Our team will respond within 24 hours with return instructions
• Ship the product back to our Delhi address (provided upon approval)
• Use a trackable shipping method — we are not responsible for items lost in return transit

4. REFUND PROCESS

Once we receive and inspect the returned product:

• We will notify you by WhatsApp or email within 2 business days of receiving the return
• If approved, the refund will be processed to your original payment method
• Prepaid orders: refund to original UPI, card, or net banking — typically within 5–7 business days depending on your bank
• COD orders: refund via UPI or bank transfer — please provide your UPI ID or bank details when contacting us

5. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photographic or video evidence. We will:

• Arrange a replacement at no additional cost, OR
• Issue a full refund to your original payment method
• Cover return shipping costs in verified cases of defect or incorrect dispatch

6. CANCELLATIONS

• Orders can be cancelled before dispatch by contacting us immediately on WhatsApp: +91 92890 52899
• Once dispatched, the order cannot be cancelled — you may initiate a return upon delivery
• Prepaid cancellations before dispatch: full refund to original payment method within 3–5 business days
• Repeated COD order cancellations or refusals may result in future orders being restricted to prepaid only

7. EXCHANGES

We currently do not offer direct exchanges. If you wish to exchange a bundle (e.g. 2pc for 4pc), please return the original item and place a new order. Return must meet all conditions above.