Legal · MZS Enterprises

SHIPPING POLICY.

Last updated: July 2026 · Ships from Delhi · Pan-India delivery.

We ship every order from Delhi. Here's what to expect after you place your order.

1. PROCESSING TIME

Orders are processed and dispatched within 24 hours on business days (Monday–Saturday)
Orders placed after 5:00 PM IST or on Sundays/public holidays will be dispatched the next business day
You will receive a WhatsApp or SMS message with your tracking link upon dispatch

2. DELIVERY TIME

Metro cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata): 2–4 business days
Tier 2 and Tier 3 cities: 3–5 business days
Remote or rural areas: 5–8 business days

⚠ Delivery timelines are estimates. Actual delivery may vary due to courier operational delays, public holidays, weather events, or high-demand periods (e.g. festivals). We are not liable for delays caused by our courier partners.

3. SHIPPING CHARGES

Shipping is FREE on all orders across India — no minimum order value
No hidden charges. The price you see at checkout is the price you pay (for prepaid) or pay on delivery (for COD)

4. COURIER PARTNERS

We fulfil and ship all orders through Shiprocket, which routes your order to the best available courier for your location. Courier partners may include Delhivery, Blue Dart, DTDC, Ekart, Xpressbees, and others. You will receive the courier name and tracking number via WhatsApp or SMS.

5. ORDER TRACKING

A tracking link will be sent via WhatsApp to your registered number upon dispatch
You can also track your order at the courier partner's website using the AWB number provided
For tracking help, contact us at support@turbothrill.in or WhatsApp +91 92890 52899

6. CASH ON DELIVERY

No advance payment — pay the delivery agent in cash when it arrives. COD is available pan-India. The delivery agent will collect the exact order amount at the time of delivery.

⚠ COD REFUSAL POLICY: If you refuse a COD delivery without valid reason, it results in a Return-to-Origin (RTO) shipment at our cost. Repeated COD refusals or order cancellations may result in your future orders being restricted to prepaid payment only. Please only place orders you intend to accept.

7. LOST OR UNDELIVERED PACKAGES

If your package has not been delivered within 8 business days of dispatch, contact us immediately
We will raise a complaint with the courier and investigate
If the package is confirmed lost by the courier, we will reship or issue a full refund at your preference
We are not responsible for packages that show as "delivered" but are not received due to incorrect address or absent recipient — please ensure your address and contact number are accurate at checkout

8. INCORRECT ADDRESS

⚠ WARNING: Please double-check your delivery address and phone number before placing your order. We cannot change delivery addresses after an order has been dispatched. Orders returned due to incorrect address will require re-shipping charges to be borne by the customer.